Return Policy

Bindomatic follows worldwide guidelines in manufacturing and conducts multiple product quality tests to ensure that all products exceed our and your requirements.

We make every effort to maintain the highest level of quality in our products on an ongoing basis. Because of our commitment to the highest quality, we provide a product warranty on our products.

If one of our products does not meet your requirements in terms of material or workmanship, you as a customer can have the defective product exchanged or repaired.

The following conditions apply to the exchange:

  • Contact the Bindomatic representative where you purchased the product and explain your reason for complaint before returning the product so that we can open an appropriate case.
  • If possible, return the product in its original packaging.
  • Exchanges will be made after viewing the claimed product and verifying receipt of payment.
  • A product claim must be made within two (2) weeks of receipt of the product.


Return policy for Bindomatic binding machines

The respective warranty conditions for Bindomatic binding machines are enclosed with the equipment in written form. You can request a copy of the warranty conditions from your Bindomatic representative.