Shipping policy

 

1. General Information

We strive to deliver your products in a timely and efficient manner. This Shipping Policy outlines the shipping processes, options, and associated timeframes for Bindomatic Portugal, Lda.

2. Processing Time

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

3. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Delivery times vary based on the shipping method selected and the destination of the package. Estimated delivery times are as follows:
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-3 business days
    • International Shipping: 7-14 business days

Please note that these are estimated delivery times and actual delivery may vary.

4. Shipping Confirmation and Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
  • You can track your order using the tracking number provided via our website or the carrier's website.

5. Customs, Duties, and Taxes

  • Bindomatic Portugal, Lda. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • Customs policies vary widely; please contact your local customs office for more information.

6. Damages

  • Bindomatic Portugal, Lda. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

7. International Shipping Policy

  • We ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout.
  • Please be aware that international shipments may be subject to additional import taxes, duties, and fees, which are the responsibility of the recipient.

8. Shipping Restrictions

  • Some products may have restrictions due to shipping regulations and policies. If your order contains a restricted item, you will be notified during the checkout process or via email.

9. Contact Us

  • If you have any questions or need further assistance regarding our Shipping Policy, please contact us at:

Bindomatic Portugal, Lda. R. Nova da Indústria, 17, Loureira 2495-134 S. Catarina da Serra, Leiria Portugal +49 (0) 6135 / 70 55 8 - 0 +49 (0) 6135 / 70 55 8 - 88

By placing an order with Bindomatic Portugal, Lda., you agree to the terms of this Shipping Policy.